Senior Technical Success Manager (Fluent English)

Responsibilities

• ▹Own customer deployment, adoption, and outcomes for a portfolio of 20-30 accounts, from presales through renewal
• ▹Lead deployment planning and implementation: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery, and project reporting
• ▹Track and manage risks and issues across active deployments
• ▹Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• ▹Drive product adoption through live working sessions, identifying new use cases, and showcasing new platform capabilities
• ▹Develop and maintain success plans tied to customer goals, tracking milestones and risks
• ▹Build and deliver executive business reviews connecting Amplitude usage to measurable business impact
• ▹Partner with Account Executives on renewals and expansion
• ▹Serve as the voice of the customer internally, channeling product feedback and market needs
• ▹Develop repeatable playbooks and share best practices across the team

Requirements

• ▹Fluent English required
• ▹Strong business acumen: understands the customer's business model, growth levers, and priorities
• ▹Technical fluency with Amplitude's data architecture, instrumentation methods, taxonomy design, and AI agent workflows
• ▹Delivery excellence: manages timelines and coordinates internal and partner delivery teams
• ▹Ownership of outcomes across the portfolio, accountable for retention across the territory

Soft skills

About the company

Amplitude is the leading AI-first digital analytics platform that has helped over 4,000 customers build better products and digital experiences. Customers include Atlassian, Burger King, NBCUniversal, Square, and Under Armour. Amplitude was ranked #1 across multiple categories in G2's Fall 2025 Report.