Wise Platform Enterprise Specialist

Responsibilities

• ▹Proactively reviewing partners' operating environments to deliver training, documentation, and customer support best practices
• ▹Developing tailored support documentation and leading workshops to map out support models for new partnerships
• ▹Coordinating with internal Wise servicing teams to streamline processes and remove bottlenecks for new products
• ▹Supporting the testing of partnership models to ensure every partner query flows smoothly and receives a fast response within SLAs
• ▹Conducting high-level training on support structures, currency-specific information, and escalation processes
• ▹Owning the technical ecosystem for each partner (e.g. Zendesk organizations, Knowledge Spaces, shared workspaces)
• ▹Identifying potential deployment risks and escalating critical issues
• ▹Acting as the primary point of contact for partners via email and live channels (such as phone) to resolve queries
• ▹Conducting deep dives into partner contact data to identify trends, pain points, and areas for improvement
• ▹Monitoring performance KPIs and collaborating with development teams to optimize the product

About the company

Wise is a global technology company building the best way to move and manage the world's money — min fees, max ease, full speed, for everyone, everywhere.