Mid/Senior ITOps Engineer

Stack

Responsibilities

• ▹Administer and optimize core IT and collaboration tools (JumpCloud, GSuite, Slack, Notion, Remote).
• ▹Manage company-issued laptops and devices, maintaining OS configuration and IT/InfoSec compliance.
• ▹Lead and continuously improve onboarding and offboarding processes.
• ▹Own identity and access management (IAM) and role-based access control (RBAC), including periodic access reviews.
• ▹Troubleshoot day-to-day IT issues, including access permissions and cloud networking operations (VPCs, firewalls, routing rules, IAM configurations).
• ▹Participate in platform and tooling rollouts, contributing to implementation and support of new IT systems and policies.
• ▹Develop and maintain internal documentation of IT processes, troubleshooting guides and onboarding materials.
• ▹Collaborate with Platform, Security and Delivery teams to identify and execute automation opportunities (e.g. via Terraform).

Requirements

• ▹Experience supporting and configuring cloud-based IT environments, especially SaaS tools and Google Workspace.
• ▹Hands-on experience with access management and IAM configurations across cloud platforms (GCP preferred).
• ▹Understanding of basic to intermediate network operations in a cloud context (e.g. GCP VPCs, IAM roles, routing rules).
• ▹Clear, concise communicator, comfortable collaborating across global teams and explaining technical topics to non-technical stakeholders.
• ▹Service-oriented mindset with the ability to prioritize and resolve requests that impact business-critical teams.

Soft skills

About the company

Mimica's mission is to help enterprises, teams and individuals reclaim their most precious resource, time, and work more efficiently with greater purpose and impact. Its AI-powered task mining observes employee actions and turns them into detailed process maps, highlighting inefficiencies and automation opportunities.