IT Support Specialist

Stack

Responsibilities

• ▹Manage and administer Microsoft 365 users, licenses and subscriptions
• ▹Troubleshoot Outlook and Microsoft 365 email issues
• ▹Configure and maintain Exchange Online mailboxes
• ▹Support user account creation, password resets and access management
• ▹Assist with Microsoft Teams, SharePoint and OneDrive administration
• ▹Monitor Microsoft 365 system health and resolve technical issues
• ▹Configure and troubleshoot DNS records (A, MX, TXT, CNAME, SPF, DKIM, DMARC)
• ▹Manage domain registrations and renewals
• ▹Diagnose and resolve domain connectivity and email routing issues
• ▹Coordinate domain migrations
• ▹Manage GoDaddy hosting and domain accounts

Requirements

• ▹Hands-on experience managing Microsoft 365 environments
• ▹Experience troubleshooting email systems
• ▹Experience configuring domains and DNS settings
• ▹Experience administering GoDaddy accounts
• ▹Experience supporting Microsoft Azure cloud services
• ▹Proactive, security-conscious approach
• ▹Ability to independently diagnose and resolve technical issues
• ▹Recent experience supporting U.S.-based businesses
• ▹Comfortable working in a fast-paced remote environment

Soft skills

About the company

20four7VA provides offshore independent contractors delivering remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada and Australia.