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Support Technician at GDM

Other • Remote • Full-time Sweden Sweden

GDM in Sundsvall is looking for a support technician to provide IT support to customers across various industries via phone, email, chat, and occasionally on-site.

Responsibilities

  • Perform maintenance, troubleshooting and installation of systems and applications
  • Provide technical support and advice on Microsoft 365, Entra, Intune, Windows, Windows Server, networking, security and Active Directory
  • Document work processes and update routines
  • Communicate and collaborate with end users and IT clients

Requirements

  • Relevant education in IT, or equivalent experience
  • Strong interest in IT
  • Experience with customer contact
  • Very good Swedish and good English skills, both spoken and written
  • On-site presence in Sundsvall required; remote work not possible

Nice to have

  • Driving license

Soft skills

Relationship-building skillsComposure under pressureCommunicative, collaborativeStructured, responsible way of working

What we offer

  • Modern technology and continuous development
  • Strong community culture
  • Varied workdays with significant responsibility
  • Opportunities for growth and learning

About the company

GDM is a fast-growing company and a well-known Swedish IT brand since 1992, headquartered in Sundsvall with around 120 employees across several locations. Since 2024 it has been part of the Aderian Group.

Languages: Svéd: Felsőfok, Angol: Középfok
Education: Szakirányú informatikai végzettség vagy azzal egyenértékű tapasztalat

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