Director, Product Management – AI Agent Products

Stack

Responsibilities

• ▹Actively prototype, experiment, and ship using modern agentic development tools
• ▹Define and drive the product's long-term vision for autonomous agents
• ▹Architect the roadmap for agentic platform capabilities: orchestration, memory and context management, action execution, secure agent governance
• ▹Translate emerging agent patterns into scalable platform primitives
• ▹Define adoption paths and usage models across customer segments
• ▹Establish metrics: task completion rates, success rates, latency, cost per action
• ▹Partner with frontier AI teams and the open-source ecosystem

Requirements

• ▹8-10+ years of product management experience, with recent hands-on experience shipping agentic products in the last 12-18 months
• ▹Comfortable working in codebases, standing up prototypes, and challenging engineering decisions
• ▹Strong understanding of modern AI systems and agent architectures: planning, memory, tool use, orchestration, multi-step reasoning
• ▹Track record of shipping 0-1 and scaling 1-N products
• ▹Proven product management experience (minimum 8 years) shipping complex products in ambiguous environments

Nice to have

• ▹Experience shipping multi-agent systems, agentic orchestration platforms, or agent deployment frameworks
• ▹Hands-on involvement with LLM fine-tuning or prompt engineering at scale
• ▹Track record working with open-source communities
• ▹Prior experience in enterprise workflow automation, RPA, or low-code/no-code platforms
• ▹Familiarity with governance, compliance, and auditability requirements for enterprise AI

Soft skills

What we offer

• ▹Base pay plus equity (when applicable), variable/incentive compensation
• ▹Health plans, 401(k) with company match, ESPP
• ▹Flexible time away plan and family leave programs

About the company

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better through its AI platform.