Trade OMS Application Production Support Engineer (Python)

Stack

Responsibilities

• ▹Handle critical production issues, applying the right troubleshooting process to get systems back up fast
• ▹Work with business users to gather requirements and manage problems, changes and incidents (ServiceNow, JIRA, Confluence)
• ▹Build and maintain run-books, SOPs and training material, and help train the team
• ▹Set up monitoring and alerts (GENEOS, Open Search, Grafana) to catch issues before they escalate
• ▹Automate routine checks with Python and shell scripting to cut down manual work
• ▹Run root cause analysis after incidents and support audit, compliance and business continuity efforts

Requirements

• ▹Solid experience in application production support, ideally in a fast-paced trading environment
• ▹Strong skills in Python, shell and SQL, familiarity with ServiceNow, JIRA, XML and FIX Protocol
• ▹Good understanding of equities markets and trading platforms (OMS, EMS, SOR)
• ▹Comfortable reading logs and FIX messages to troubleshoot and find root causes
• ▹Strong communicator, able to explain technical issues clearly to both technical and business teams
• ▹Able to stay calm and prioritize well when things get stressful

Soft skills

What we offer

• ▹Competitive salary of USD $100,000-$120,000 annually (no performance bonuses)
• ▹401(k) retirement plan with company matching
• ▹15 days of paid vacation per year (up to 27 based on seniority), unused days cashed out
• ▹8 paid holidays + 5 sick days + 2 personal days per year
• ▹Company health, dental and vision insurance plus FSA
• ▹Voluntary short-term and long-term disability insurance
• ▹Commuter/transit benefits

About the company

Talan is an international group that supports its clients through end-to-end Data & AI transformation, combining management consulting with technological expertise. Its multidisciplinary Americas teams bring over 30 years of experience helping business leaders achieve measurable performance and strong ROI.