IT Associate

Stack

Responsibilities

• ▹Work all new-hire tickets in the ticket platform to ensure setup is completed
• ▹Communicate ticket status to HR, Recruiting and managers
• ▹Maintain a shared spreadsheet for all teams involved
• ▹Update tickets and transfer data to the spreadsheets
• ▹Work with all teams on process updates and changes to tickets and documents
• ▹Act as liaison between teams, keeping a record of meetings and documents
• ▹Work with newly hired users to ensure an excellent day-one experience

Requirements

• ▹2-5 years of experience working in a team environment, able to speak clearly and concisely with multiple levels of management
• ▹Ability to write clearly and succinctly for multiple audiences in formal or casual tones
• ▹Create exceptional documentation such as SOPs, end-user and multi-team documentation
• ▹Strong Excel and tracking skills
• ▹Strong technical aptitude and ability to quickly learn new tools
• ▹Strong skills with technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI)
• ▹Excellent writing and proofreading skills
• ▹Ability to work quickly, efficiently and multi-task

Soft skills

What we offer

• ▹Remote work