Customer Success Engineer, LATAM (Spanish, Portugese)

Responsibilities

• ▹Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey
• ▹Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation (source code management, CI, CD, DevSecOps, Agile Planning)
• ▹Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours and on-demand engagements
• ▹Provide technical and architectural guidance that helps customers adopt GitLab capabilities
• ▹Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise
• ▹Develop and deliver workshops, demos and reusable enablement content
• ▹Build and maintain specialty competency in one or more technologies through training and certification
• ▹Contribute to customer-facing learning resources (GitLab documentation, YouTube content, Digital Journey)

Requirements

• ▹Fluency in English and Spanish; trilingual English/Spanish/Brazilian Portuguese a strong plus
• ▹Located in the United States, Mexico, or Brazil
• ▹Experience supporting one or more GitLab use cases (source code management, CI, CD, DevSecOps, Agile Planning)
• ▹Proficiency with DevSecOps tools or adjacent technical tooling
• ▹Technical background in software development or systems engineering
• ▹Ability to communicate complex technical and organizational topics clearly in writing and live settings
• ▹Experience operating as a trusted technical advisor to customer and business stakeholders
• ▹Strong time management and prioritization across multiple customer engagements
• ▹A continuous learning mindset

Soft skills

What we offer

• ▹Flexible Paid Time Off
• ▹Team Member Resource Groups
• ▹Equity Compensation & Employee Stock Purchase Plan
• ▹Growth and Development Fund
• ▹Parental leave
• ▹Home office support

About the company

GitLab is the intelligent orchestration platform for DevSecOps, trusted by more than 50 million registered users and more than 50% of the Fortune 100 to ship better, more secure software faster.