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Senior AI Engineer

AI / ML Engineer • Remote • Full-time • 📍 Karnataka

A senior, hands-on AI engineering role at Allica Bank, owning the AI systems that turn Voice of Customer data — daily customer calls, conversations, and emails — into searchable, actionable insight, reporting directly to the CTO.

Stack

Responsibilities

  • Own and build the AI systems that turn Voice of Customer data into insight the whole bank can search, understand, and act on
  • Take problems from a rough idea through to systems running reliably and safely in production
  • Help decide what's worth building and then build it
  • Deploy, version, and monitor models in production
  • Use large-scale data platforms or cloud warehouses (e.g. BigQuery) to build and run AI pipelines
  • Wire the work into a usable API or interface end to end
  • Rigorously evaluate models — building pipelines to measure quality, accuracy, and fairness, weighing vendor against open-source options

Requirements

  • Strong software engineering background, with deep proficiency in Python
  • Experience building and shipping LLM-powered tools or agents into production — using OpenAI, Anthropic's Claude, or open-source models — not just prototypes
  • Hands-on experience and understanding of embeddings, vector databases, RAG and semantic search over large volumes of unstructured text
  • Comfortable deploying, versioning, and monitoring models in production
  • Experience with large-scale data platforms or cloud warehouses (BigQuery or similar) to build and run AI pipelines
  • Full-stack enough to wire your work into a usable API or interface end to end
  • Rigorous model evaluation — building pipelines to measure quality, accuracy, and fairness, and weighing vendor against open-source options
  • Takes privacy, bias, and safety seriously, particularly where AI touches real customers in a regulated setting

Nice to have

  • Experience with conversational, call or transcript data
  • Exposure to financial services or another regulated environment

Soft skills

Curious, takes ownershipAble to translate technical ideas into something the business understands and trusts

What we offer

  • Full onboarding support and continued development opportunities
  • Options for flexible working
  • Regular social activities
  • Pension contributions
  • Discretionary bonus scheme
  • Private health cover
  • Life assurance
  • Family friendly policies including enhanced Maternity & Paternity leave

About the company

Allica Bank is the UK's fastest growing company and the fastest-growing financial technology (Fintech) firm ever. Its purpose is to help established SMEs — one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities, representing over a third of the economy, yet have been largely neglected by both traditional high street banks and modern fintech providers. You'll join a small, senior team with a direct line to the CTO and a clear mandate. The team moves quickly but holds a high bar for quality and responsible deployment — because it's a bank, and customers rely on it.

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