A senior, hands-on AI engineering role at Allica Bank, owning the AI systems that turn Voice of Customer data — daily customer calls, conversations, and emails — into searchable, actionable insight, reporting directly to the CTO.
Stack
Responsibilities
- ▹Own and build the AI systems that turn Voice of Customer data into insight the whole bank can search, understand, and act on
- ▹Take problems from a rough idea through to systems running reliably and safely in production
- ▹Help decide what's worth building and then build it
- ▹Deploy, version, and monitor models in production
- ▹Use large-scale data platforms or cloud warehouses (e.g. BigQuery) to build and run AI pipelines
- ▹Wire the work into a usable API or interface end to end
- ▹Rigorously evaluate models — building pipelines to measure quality, accuracy, and fairness, weighing vendor against open-source options
Requirements
- ▹Strong software engineering background, with deep proficiency in Python
- ▹Experience building and shipping LLM-powered tools or agents into production — using OpenAI, Anthropic's Claude, or open-source models — not just prototypes
- ▹Hands-on experience and understanding of embeddings, vector databases, RAG and semantic search over large volumes of unstructured text
- ▹Comfortable deploying, versioning, and monitoring models in production
- ▹Experience with large-scale data platforms or cloud warehouses (BigQuery or similar) to build and run AI pipelines
- ▹Full-stack enough to wire your work into a usable API or interface end to end
- ▹Rigorous model evaluation — building pipelines to measure quality, accuracy, and fairness, and weighing vendor against open-source options
- ▹Takes privacy, bias, and safety seriously, particularly where AI touches real customers in a regulated setting
Nice to have
- ▹Experience with conversational, call or transcript data
- ▹Exposure to financial services or another regulated environment
Soft skills
What we offer
- ▹Full onboarding support and continued development opportunities
- ▹Options for flexible working
- ▹Regular social activities
- ▹Pension contributions
- ▹Discretionary bonus scheme
- ▹Private health cover
- ▹Life assurance
- ▹Family friendly policies including enhanced Maternity & Paternity leave
About the company
Allica Bank is the UK's fastest growing company and the fastest-growing financial technology (Fintech) firm ever. Its purpose is to help established SMEs — one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities, representing over a third of the economy, yet have been largely neglected by both traditional high street banks and modern fintech providers. You'll join a small, senior team with a direct line to the CTO and a clear mandate. The team moves quickly but holds a high bar for quality and responsible deployment — because it's a bank, and customers rely on it.
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