Director of Information Technology

Responsibilities

• ▹Own the strategy, architecture, and continuous improvement of corporate IT with clear operating standards and success measures.
• ▹Develop the vision for a modern, secure, scalable, AI-enabled workplace.
• ▹Identify weaknesses, technical debt, manual processes, and poor employee experiences.
• ▹Make build, buy, automate, and retire decisions across the enterprise technology portfolio.
• ▹Create an IT experience employees trust, focused on root causes rather than just closing tickets.
• ▹Treat onboarding, equipment selection, troubleshooting, and access as important employee experiences.
• ▹Proactively gather employee feedback to improve systems, support, and documentation.
• ▹Identify and implement practical AI and agentic solutions to improve IT operations (ticket classification, routing, self-service).
• ▹Build the IAM program: SSO, MFA, SCIM, automated lifecycle management, privileged access, and identity governance.
• ▹Integrate JumpCloud or equivalent identity platforms with Google Workspace, Workday, and enterprise SaaS.
• ▹Own endpoint management across macOS and Windows: MDM/UEM, device posture, encryption, EDR, patching, and compliance.
• ▹Own the complete hardware lifecycle: procurement, configuration, deployment, audit-ready inventory, refresh, and disposal.
• ▹Coordinate office technology, conference-room systems, connectivity, and wireless networking.
• ▹Maintain a complete inventory of enterprise applications, owners, costs, integrations, and compliance status.
• ▹Lead software procurement, vendor evaluation, licensing, renewals, and rationalization.
• ▹Define and enforce IT security standards in partnership with the CISO.
• ▹Support audits and compliance activities around access control, asset management, and change management.
• ▹Lead IT incident response with urgency, transparency, and strong root-cause analysis.

Requirements

• ▹A record of materially improving the quality, reliability, security, or employee experience of an IT organization.
• ▹Ownership mentality: notices problems, takes responsibility, persists to resolution; moves between strategic planning and hands-on execution.
• ▹Strong technical curiosity and ability to diagnose difficult problems across devices, networks, identity systems, and applications.
• ▹High standards for craftsmanship, reliability, and user experience.
• ▹Service mindset grounded in empowerment, creating simple, durable solutions.
• ▹Strong judgment on when to standardize, make exceptions, or redesign systems.
• ▹Confidence to challenge weak practices, outdated assumptions, and poor vendor recommendations.
• ▹Uses AI to improve their own and others' work, and can distinguish production-worthy solutions from hype.
• ▹Clear, concise, empathetic communication with technical and non-technical audiences.

Soft skills

About the company

ButterflyMX builds smartphone-based access control products installed in more than 20,000 multifamily, commercial, gated-community, and student-housing properties worldwide, with a distributed, primarily remote workforce.