NICE CX-One Developer

Stack

Responsibilities

• ▹Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
• ▹Design and build call flows and integrate backend systems using APIs.
• ▹Manage NICE Business Units (BU) and contribute to solution design and network optimization.
• ▹Provide routing design and implementation for contact center technologies.
• ▹Collaborate with Architecture teams to design, develop, deploy, and consume APIs.
• ▹Provide technical support and troubleshooting assistance when scripting issues arise.
• ▹Coordinate issue communication and resolution with multiple technical teams during production incidents.
• ▹Review support tickets with agency leadership and oversee issue resolution across teams.

Requirements

• ▹3+ years of experience with NICE InContact CXOne.
• ▹3+ years of professional experience with NICE CXOne Studio scripting.
• ▹Hands-on experience designing and implementing NICE CXOne solutions.
• ▹Experience working with cloud-based SaaS, PaaS, or IaaS providers.
• ▹Experience with virtualized systems including application servers, databases, and networking infrastructure.
• ▹Ability to understand business requirements and translate them into technical solutions.
• ▹Strong conflict management and organizational communication skills.
• ▹Excellent communication and teamwork abilities.

Nice to have

• ▹Experience in Contact Center dashboard creation.
• ▹Basic knowledge of intersystem networking and data traffic flow between components.
• ▹Ability to troubleshoot end-to-end call center applications.
• ▹Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics.

Soft skills

What we offer

• ▹Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• ▹Competitive Pay and Benefits: comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ▹Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• ▹Growth Mindset: professional development opportunities including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• ▹Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• ▹Welcoming Multicultural Environment: dynamic, global team, inclusive and supportive work environment with open communication and regular team-building events.
• ▹Social Sustainability Values: sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

About the company

Miratech helps visionaries change the world. It is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. As a values-driven organization, its culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding scope, schedule, and/or budget objectives since its inception in 1989. Miratech has coverage across 5 continents, operates in over 25 countries, retains nearly 1000 full-time professionals, and its annual growth rate exceeds 25%.