Software Quality Operations Specialist

Stack

Responsibilities

• ▹Partner with Engineering to design, test, and deploy ML and Generative AI models and tools that drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance
• ▹Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases
• ▹Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs
• ▹Serve as the key link between AI/ML development and operational execution
• ▹Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows
• ▹Design and implement robust quality control processes for both human and AI-generated outputs
• ▹Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance
• ▹Act as the subject matter expert for Software Quality Operations, working closely with stakeholders, program leads, and vendor teams
• ▹Provide technical leadership and consultation to stakeholders to enhance workflows and quality
• ▹Identify and escalate issues with tools, provide technical requirements to engineering, and drive user testing for new tooling features

Requirements

• ▹BS/BA degree or 4 years of relevant work experience in AV Software Quality Operations
• ▹Increasing competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring
• ▹Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics
• ▹Ability to quickly learn and implement new concepts and utilize proprietary tools
• ▹Strong understanding of driving rules and regulations
• ▹Ability to provide occasional on-call availability for evenings, weekends, and holidays, plus flexibility to attend meetings outside standard hours to collaborate with a global team

Nice to have

• ▹Demonstrated strong execution with ability to drive outcomes
• ▹Experience working with offshore teams / multiple local operations hubs
• ▹Basic SQL querying
• ▹Competency in LLM / transformer models, and/or ML for robotics domain experience
• ▹Strong focus on using subject matter expertise for results analysis and direct customer consultation in developing new and improved solutions
• ▹Self-motivated with basic skills in task planning and time management

Soft skills

What we offer

• ▹Health, dental, vision, life, and disability insurance
• ▹401(k) retirement plan with company match
• ▹20 days of paid vacation per year, accruing progressively over the first five years of employment
• ▹Sick time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• ▹Maternity leave (short-term disability + baby bonding): 28-30 weeks
• ▹Baby bonding leave: 18 weeks
• ▹13 paid holidays per year
• ▹Eligibility for discretionary annual bonus program and equity incentive plan

About the company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has built the Waymo Driver, which has provided over ten million rider-only trips, enabled by over 100 million autonomous miles on public roads and tens of billions of simulated miles across 15+ U.S. states.