Senior Software Engineer - Contact Automation - AI

Stack

Responsibilities

• ▹Lead the design, development and deployment of scalable, resilient, high-performance components for the Wise Assistant (core Java microservice consuming Kafka messages, plus TypeScript and Python codebases)
• ▹Own intent detection systems, contact processing pipelines and routing logic connecting customers to automation solutions (templates, RAG, LLM workflows, AI agents, vendor solutions)
• ▹Design and implement AI solutions using foundational LLM models (AWS Bedrock) to resolve customer queries
• ▹Lead technical integration with third-party AI agent vendors
• ▹Continuously improve the performance, reliability and scalability of the automation platform
• ▹Collaborate with content designers to refine automated conversational flows
• ▹Mentor other engineers

Requirements

• ▹Deep experience designing, building and maintaining microservices
• ▹Strong Java proficiency, particularly in event-driven architecture (e.g. Kafka)
• ▹Solid experience with both relational and non-relational databases, including query optimisation and schema design
• ▹Proven ability designing, deploying and maintaining clean, well-documented RESTful APIs

Nice to have

• ▹Hands-on AI/ML experience, particularly applying LLMs in production
• ▹Experience building and fine-tuning production-grade RAG systems
• ▹Experience designing evaluation frameworks (evals) for LLM-based solutions
• ▹Hands-on experience with AWS Bedrock and its enterprise features
• ▹Familiarity with agentic workflows, AI agent solutions and multi-agent systems
• ▹Prior experience automating customer support and servicing operations

Soft skills

About the company

Wise is a global technology company building the best way to move and manage the world's money — minimal fees, maximum ease, full speed, for everyone, everywhere.