Engineering Manager (Claims)

Stack

Responsibilities

• ▹Lead an engineering team: hire to a high bar, grow the team, set the culture
• ▹Co-own the Claims Platform roadmap with the product partner
• ▹Set technical direction: architecture decisions, build-vs-buy trade-offs, reliability targets
• ▹Partner cross-functionally with the insurance group and adjacent teams (Claims Success, Billing Infrastructure, data platform)
• ▹Own operational health: incident response, on-call sustainability, planning rhythm
• ▹Migrate ERA processing from Celery to Temporal, define SLAs, improve analysis of low-confidence ERAs

Requirements

• ▹3-5+ years of experience as a software engineer with a builder's background
• ▹Comfortable in design reviews, reads PRs, technically trusted by the team
• ▹2+ years managing engineers (as tech lead or engineering manager)
• ▹Built systems other teams depended on at meaningful scale
• ▹Clear thinking about failure modes, reliability as a core feature
• ▹Evaluates where automation, prediction, or AI belongs
• ▹Gives direct, kind feedback
• ▹Motivated by mission-driven work

Nice to have

• ▹Healthcare, insurance, claims, or payments platform experience (revenue cycle, EDI/X12 837/835/277, clearinghouse integrations, ERAs, RARC/CARC handling)
• ▹Workflow orchestration experience (Temporal or similar), migrating high-volume live pipelines
• ▹Experience partnering with operations or support teams on scalable tooling
• ▹Production ML or data-platform fluency
• ▹Scaleup experience (Series B through D)

Soft skills

What we offer

• ▹Equity compensation
• ▹Medical, dental, and vision coverage
• ▹HSA/FSA
• ▹401K
• ▹Work-from-home stipend
• ▹Therapy reimbursement
• ▹16-week parental leave
• ▹Carrot Fertility reimbursement and membership
• ▹13 paid holidays plus a December holiday break
• ▹Flexible PTO
• ▹Employee Assistance Program (EAP)
• ▹Training and professional development

About the company

Headway is a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, and others) building a new mental healthcare system - over 75,000 therapists and 1M+ patients rely on its software to automate insurance administration.