Customer Product Engineer

Responsibilities

• ▹Provide hands-on technical support within the Account Abstraction product vertical
• ▹Deliver a stellar customer experience
• ▹Scale support through internal tooling and runbooks, and contribute to devX improvements
• ▹Understand customer needs and unique challenges/goals
• ▹Identify gaps and new features to build, partnering with internal teams
• ▹Be the voice of the customer
• ▹Build and maintain relationships with complex stakeholders, internal and external
• ▹Work in a fast-changing environment
• ▹Drive referrals from customers

Requirements

• ▹1+ years of experience in a software development role
• ▹Technical degree
• ▹Experience and interest in Account Abstraction / Wallet Services
• ▹Strong analytical skills
• ▹Ability to understand and troubleshoot complex technical issues
• ▹Strong communication skills with internal and external stakeholders
• ▹Excellent people skills to monitor and measure customer performance
• ▹Interest in technology, blockchain, crypto

Nice to have

• ▹Experience with blockchain (a large plus)
• ▹Founded a company or built side projects
• ▹Experience in startups

Soft skills

What we offer

• ▹Competitive base salary and equity
• ▹Comprehensive medical, dental, and vision coverage
• ▹401k
• ▹Unlimited flexible time off
• ▹Base salary range: $120,000-$300,000 annually

About the company

Alchemy is a leading blockchain developer platform that makes building on the blockchain easy.