AI Support Engineer - Singapore

Stack

Responsibilities

• ▹Work directly with customers through support tickets and Slack messages, troubleshooting complex issues
• ▹Become among the foremost experts on OpenAI products, even where the AI itself doesn't have the answer
• ▹Partner with engineering and customer teams as a last line of defense before core Product and Engineering
• ▹Use scripting and emerging AI capabilities (e.g. Codex, ChatGPT, OpenAI API) to improve internal tooling and automate recurring processes
• ▹Turn learnings from resolved customer issues into scalable approaches, partnering with product and go-to-market teams
• ▹Orchestrate agentic improvements that level up the entire operations team
• ▹Foster a supportive and productive work culture within the User Operations team
• ▹Provide support coverage in on-call shifts, including holidays and weekends, based on business needs

Requirements

• ▹8+ years of experience in user operations, technical support, or support engineering, ideally within tech startups or fast-paced environments
• ▹Comfort using emerging technologies (e.g. Codex, ChatGPT, OpenAI API) to script or engineer code (e.g. Python) for automating repetitive tasks
• ▹Expert-level SaaS troubleshooting skills and the ability to rapidly understand new technologies and complex concepts
• ▹Proven experience building strong relationships with customers and cross-functional partners
• ▹Full fluency in English, spoken and written — resumes and interviews are conducted in English

Nice to have

• ▹Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience

Soft skills

What we offer

• ▹Relocation assistance for new employees
• ▹Hybrid work model (3 days in office per week)

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI capabilities and seeks to safely deploy them to the world through its products.