Technical Deployment Lead, Forward Deployed Engineering - London

Responsibilities

• ▹Own the technical delivery plan for multiple interdependent workstreams
• ▹Translate business objectives into a roadmap with milestones, dependencies and acceptance criteria
• ▹Run day-to-day engineering execution and keep progress unblocked and sequenced
• ▹Embed with customer teams to land production deployments and drive adoption
• ▹Lead onboarding, adoption and change management
• ▹Partner with Product and Research so platform components land in time to support deployments
• ▹Codify solution patterns and evals from field experience
• ▹Own value cases and ROI: set impact hypotheses, baselines and KPIs, and report to executive sponsors

Requirements

• ▹7+ years of customer-facing technical delivery leadership experience
• ▹Track record leading large, complex, high-stakes customer engagements, ideally involving AI
• ▹Strong technical fluency, confident discussing architectures and making trade-offs
• ▹Experience shipping AI/LLM systems, understanding solution patterns and production pitfalls

Nice to have

• ▹Expertise in at least one major sector (e.g. healthcare, energy, financial services, semiconductors, IT) to elevate solution framing and credibility

Soft skills

What we offer

• ▹Relocation assistance
• ▹Hybrid work model (3 days per week in the office)

About the company

OpenAI is an AI research and deployment company whose mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI capabilities while placing safety and human needs at the core of its work, and operates as an equal opportunity employer.