Technical Professional Services Lead

Stack

Responsibilities

• ▹Draft and manage statements of work for customizations, white labels, client builds, and change orders
• ▹Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria
• ▹Plan, coordinate, and drive delivery of large projects for global key accounts with in-house or outsourced contractors
• ▹Build a Sardine preferred/certified integration partner program
• ▹Build and maintain a vetted network of specialized contractors and consultants for custom fintech implementations
• ▹Manage contractor performance, provide feedback, maintain a quality scorecard system
• ▹Ensure all contractors meet compliance, security, and regulatory requirements relevant to financial services
• ▹Own the end-to-end billing process for contractor engagements
• ▹Manage project budgets, track margins, and report on professional services profitability

Requirements

• ▹10+ years in Professional Services or Product
• ▹3-5+ years hiring and leading teams in high-growth environments
• ▹Deep domain expertise in payments, fintech, fraud, AML/KYC, or compliance
• ▹Demonstrated experience in project scoping and financial operations, including creating SOWs, MSAs, and managing project profitability
• ▹Technical fluency to oversee frontend, backend, and SQL-heavy projects
• ▹Exceptional executive presentation and communication skills
• ▹Ability to travel up to 25%

Soft skills

What we offer

• ▹Base pay range $210,000-$250,000 + equity with tremendous upside potential
• ▹Remote: United States
• ▹Generous compensation in cash and equity
• ▹Remote-first culture, work from anywhere
• ▹Flexible paid time off and year-end break
• ▹MacBook Pro delivered to your door
• ▹Monthly meal and social stipends
• ▹Annual health, wellness, and learning stipends

About the company

Sardine is the leading agentic risk platform for fighting financial crime. Its integrated solution unifies data across risk teams to stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine.