Cognition is looking for a customer-facing technical expert who helps customers maximize the value they get from Devin/Windsurf, working directly with engineers to deploy it into real production environments.
Stack
Responsibilities
- ▹Own all technical aspects of the customer lifecycle, from deployment through activation, ensuring customers succeed with Devin
- ▹Work closely with customers to understand their technical challenges and identify the best use cases for Devin
- ▹Build deep relationships with customers' engineering teams to ensure smooth integration and adoption, activating top users
- ▹Build proactively: listen to customer feedback and have a bias toward implementing requested features yourself
- ▹Act as the customer oracle, exercising product instincts to help set the roadmap
Requirements
- ▹Strong engineering foundation from a rigorous technical environment
- ▹Demonstrated track record of exceptional performance in whatever you've pursued (academic, athletic, professional, or entrepreneurial)
- ▹Self-directed by default — no need for a manager to define priorities
- ▹Strong communication skills, able to hold your own with senior engineers and executives alike
- ▹High tolerance for ambiguity, intensity, and sustained effort
- ▹Willingness to travel 25-50%
Nice to have
- ▹Advanced proficiency in at least one modern programming language (e.g., Python, TypeScript)
- ▹Experience writing and debugging real software systems
- ▹Desire to work directly with real users on high-impact technical problems
- ▹Ability to learn quickly by being embedded in challenging, real-world environments
- ▹Experience at an early-stage startup or in a role beyond your job description
Soft skills
Customer empathyOwnership mindsetTechnical curiosityBias toward executionGrit
About the company
Cognition is an applied AI lab building end-to-end software agents. They're the makers of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. The small, talent-dense team includes world-class competitive programmers, former founders, and leaders from top AI companies.
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