Implementation Engineer

Stack

Responsibilities

• ▹Own the post-sales technical execution of Abridge deployments, ensuring partner growth goals are met
• ▹Diagnose and troubleshoot technical issues across API connectivity, authentication, networking, data inconsistencies, and EHR configuration
• ▹Own higher-level technical escalations from partner-facing teams, coordinating with engineering when needed
• ▹Proactively monitor key account integration and product health metrics
• ▹Act as the technical bridge between partners and internal teams (Integration Engineering, Partner Success, Implementation)
• ▹Develop and maintain the product deployment playbook, including deployment guides and troubleshooting playbooks
• ▹Consult on technical requirements and risks for new feature deployments
• ▹Partner with engineering to build tooling that enhances real-time partner support

Requirements

• ▹Strong understanding of networking concepts, API architectures, authentication protocols (OAuth, SAML, JWT), and cloud infrastructure
• ▹Ability to debug API failures, network issues (DNS, firewalls, load balancers), and integration failures across distributed systems
• ▹Excellent communication, translating complex technical topics for any audience
• ▹Deeply cross-functional mindset, enjoying being the bridge between teams
• ▹Keen attention to detail and creative problem-solving in ambiguous situations
• ▹Ability to turn learnings into repeatable technical processes
• ▹5+ years of experience supporting business-critical relationships with deep technical expertise

Nice to have

• ▹Experience integrating with EHR systems at large, complex organizations, with deep Epic configuration expertise
• ▹Familiarity with scripting (Python, Bash, or SQL) to automate troubleshooting
• ▹Familiarity with systems requiring strict privacy and security protocols
• ▹Experience in customer success or account management with tiered support and escalation protocols
• ▹Willingness to travel up to 20%

Soft skills

What we offer

• ▹Generous time off: 14 paid holidays, flexible PTO, accrued time off for hourly employees
• ▹Comprehensive health plans (medical, dental, vision)
• ▹Generous HSA contribution with a High Deductible Health Plan
• ▹Paid parental leave
• ▹Family forming benefits
• ▹401(k) matching
• ▹Tax-free personal device allowance
• ▹Pre-tax benefits (FSA, commuter benefits)
• ▹Monthly lifestyle wallet (fitness, professional development, coworking)
• ▹Mental health support (therapy, coaching)
• ▹Paid sabbatical leave after 5 years
• ▹Competitive compensation and equity

About the company

Abridge was founded in 2018 to power deeper understanding in healthcare; its AI-powered platform transforms patient-clinician conversations into structured clinical notes in real time with deep EMR integrations, with offices in San Francisco, New York, and Pittsburgh.