Digital Learning Manager – T Cloud Public

Responsibilities

• ▹Design and create end-to-end learning paths for customers, partners and sales teams
• ▹Produce tutorials, guides, videos, labs and product explanations for T Cloud Public services
• ▹Describe ServiceNow CSM onboarding steps, including forms, cases and customer-facing workflows
• ▹Work closely with product teams to understand new features and translate them into effective learning material
• ▹Turn complex cloud concepts into hands-on, practical examples that support onboarding and adoption
• ▹Coordinate with offshore teams to prepare code-based examples, labs and supporting materials
• ▹Ensure consistent content quality and continuously update learning modules as services and workflows evolve

Requirements

• ▹Clear vision for the topic and the ability to formulate strategic goals for the renewed academy program
• ▹7+ years of experience in content creation, instructional design or enablement for technical products
• ▹Strong ability to simplify cloud concepts and explain them in a clear and structured way
• ▹Experience with cloud platforms (OTC or comparable hyperscalers)
• ▹Basic understanding of ServiceNow CSM, including flows, forms and service request behavior
• ▹Proven ability to collaborate with product, engineering and journey teams
• ▹Excellent writing, storytelling and communication skills
• ▹Experience with documentation, video or learning tools
• ▹Ability to manage multiple content streams and keep materials aligned with frequent product changes

Nice to have

• ▹Background in B2B, cloud or enterprise environments is a plus
• ▹German language skills are nice to have

Soft skills

What we offer

• ▹Innovative Tech: work on Europe's leading alternative to hyperscalers
• ▹Career Growth: rapidly expanding company with endless learning opportunities
• ▹Top-notch Benefits: competitive compensation and comprehensive perks
• ▹Dynamic Team: inclusive, collaborative, and relentlessly innovative culture

About the company

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, ranked Hungary's most attractive employer in 2025 according to Randstad's representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5,300 employees, serving hundreds of large customers in Germany and other European countries. It received the Best in Educational Cooperation award from HIPA in 2019 and was recognized as the Most Ethical Multinational Company in 2019. The company continues to grow its sites in Budapest, Debrecen, Pécs, and Szeged.