Customer Solutions Architect

Stack

Responsibilities

• ▹Own post-sales technical engagement across assigned Enterprise accounts
• ▹Drive adoption, optimization, and ongoing usage of Fivetran
• ▹Deliver enablement sessions, workshops, and best-practice guidance
• ▹Monitor account health signals (usage, performance, support trends) and intervene proactively
• ▹Identify and validate expansion opportunities across business units and regions
• ▹Define and maintain Enterprise Reference Architectures aligned to customer environments
• ▹Build relationships with technical and executive stakeholders, running regular business reviews

Requirements

• ▹Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role
• ▹Strong ability to own and drive customer outcomes post-sale, including adoption and expansion
• ▹Experience designing scalable data architectures within modern data ecosystems
• ▹Ability to translate business objectives into technical solutions and measurable outcomes
• ▹Strong stakeholder management skills across technical and non-technical audiences
• ▹Proactive, self-sufficient, highly organized approach managing multiple accounts
• ▹Comfortable operating strategically while engaging in deep technical discussions

Nice to have

• ▹Experience with cloud data platforms (Snowflake, Databricks, etc.)
• ▹Background in data integration, ETL/ELT, or replication technologies
• ▹Experience with workload- or consumption-based sales models
• ▹Familiarity with enterprise architecture frameworks and design patterns
• ▹Experience working with system integrators or technology partners

Soft skills

What we offer

• ▹100% employer-paid medical insurance
• ▹Generous PTO, paid sick time, parental leave, holidays and volunteer days off
• ▹RSU stock grants
• ▹Professional development and training opportunities
• ▹Company virtual happy hours, free food, team-building activities
• ▹Monthly cell phone stipend
• ▹Mental health support platform with therapy and coaching

About the company

Fivetran and dbt Labs are coming together to deliver the full data infrastructure layer that helps thousands of organizations move, transform, and trust their data.