Senior Product Manager - Self service cloud
As a Senior Product Manager at Elastic, you'll lead critical areas within self-service cloud growth, empowering self-service customers and trial users to succeed. The role focuses specifically on human user onboarding and agent onboarding, directly influencing the growth of Elastic Cloud. You'll define the vision and roadmap for self-service growth, drive technical decision-making around onboarding, activation, expansion, and retention, and collaborate across engineering, solution teams, sales, and marketing.
Stack
Responsibilities
- ▹Define the vision and roadmap for self-service cloud growth, covering onboarding and trial experience, product feature adoption and trial activation, customer interviews and churn analysis, product engagement analytics, and email nurturing.
- ▹Partner with engineering leads to prioritize technical investments and establish realistic delivery timelines.
- ▹Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their onboarding flows and trial experience.
- ▹Drive technical decision-making regarding onboarding, activation, expansion, and retention of self-service customers.
- ▹Interface with customers and trial users to gather feedback on the trial experience.
- ▹Collaborate with Sales and Marketing on competitive positioning and brand awareness.
- ▹Drive native integrations with third-party developer platforms.
Requirements
- ▹4+ years of Product Management experience with deep technical products.
- ▹Strong background and experience with Product-Led Growth.
- ▹Demonstrated experience with self-service cloud services, having shipped products that provide self-service trials.
- ▹Data-driven approach to product decisions, with experience in product adoption and analysis.
- ▹Strong communication skills, capable of cross-functional collaboration and alignment.
- ▹Experience with globally distributed teams and asynchronous collaboration.
Nice to have
- ▹Direct experience with Elasticsearch or similar search/database technologies.
- ▹Background in product marketing.
- ▹Experience with cloud service provider marketplaces.
Soft skills
What we offer
- ▹Competitive pay based on the work you do, not your previous salary.
- ▹Health coverage for you and your family in many locations.
- ▹Flexible locations and schedules for many roles.
- ▹Generous number of vacation days each year.
- ▹Donation and volunteering matching up to $2000, plus up to 40 hours per year for volunteer projects.
- ▹Minimum of 16 weeks of parental leave.
About the company
Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data at scale. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, combines the precision of search with the intelligence of AI across search, security, and observability solutions. Elastic is a distributed company that values diversity and work-life balance.