Service Desk Analyst

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent. Steady Job History- (minimum 15 months experience with 1 employer) Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy Technical Skills Active Directory- Admin Experience is required Adding new users/computers Passwords Deleting users from AD New hire account set up and de-provisioning experience. Office 365 Experience- Admin Experience is required Working knowledge with Teams, One Drive and Share point Should know how to assign the license and recapture licenses Setting up new printers/peripherals Installation/set up Trouble shoot any issue. Experience with Print Server Setting up/troubleshoot Hardware Experience with installing Software Experience with 2 factor Authentication, preferably Okta Setting up Resetting Password VPN/Wi-Fi Setting up VPN/ Wi-Fi Trouble shoot VPN/Wi-Fi issues Experience with ServiceDesk, preferably Jira Open/modify/close Service requests. Soft Skills Multitasking Work well under pressure. Team player/ Work in a Team environment