Solution Engineer

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform” What we value Every CM.com colleague, connects to our 4 shared values : Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role As a Solution Engineer at CM.com , you are the technical bridge between sales and client. Making complex, cross-product deals feasible and setting them up to succeed from day one. Our products, including HALO and our Customer Experience Platform, are highly configurable: that creates enormous potential, but it also demands someone who can translate abstract possibilities into detailed, concrete solution designs. With growing demand across our Netherlands operations and Global offices, you make sure that what we promise is well-scoped, technically grounded, and ready to deliver. You will: Act as the technical sparring partner for Sales in complex, cross-product sales cycles across the Netherlands and global hubs. Qualifying opportunities, uncovering integration requirements, and challenging both clients and internal stakeholders when the situation calls for it. Translate abstract ideas and product possibilities into detailed solution designs. Mapping data flows, configurations, and integrations across products like HALO and our Customer Experience Platform so nothing is left to interpretation at handover. Run demos and proof-of-concepts that bring our proposition to life for both technical and business stakeholders, and contribute to RFP/RFI responses with well-structured technical proposals. Stay involved through implementation. Not just handing over, but making sure the solution you designed gets built the way it was intended. You bridge sales, delivery, and the client until the outcome is real.