Senior Frontend Engineer - AI

Stack

Responsibilities

• ▹Design, develop, test and maintain high-quality web applications and frontend capabilities that power interactions with Intermedia's digital agents
• ▹Build intuitive conversational experiences that let users interact naturally with AI-powered agents through web channels
• ▹Develop reusable web components so digital agent experiences can be embedded across Intermedia products and customer-facing websites
• ▹Build responsive experiences for real-time and asynchronous AI interactions, including streaming responses, typing and processing states, long-running operations, errors and interruptions
• ▹Develop experiences that clearly communicate agent actions, status, results, limitations and requests for additional information
• ▹Build interaction patterns for rich conversational experiences beyond text: structured content, forms, actions, links, files and other interactive elements
• ▹Support transitions and handoffs between digital agents and human assistance while maintaining conversation context
• ▹Partner with AI/ML and backend engineers to define APIs, events, data contracts and interaction patterns
• ▹Collaborate closely with Product and UX to translate customer needs, conversational design and emerging AI capabilities into intuitive product experiences
• ▹Help define frontend architecture and reusable patterns for digital agent experiences across web channels
• ▹Design solutions that support configuration and customization of digital agent experiences under consistent engineering and UX standards
• ▹Optimize applications for performance, responsiveness, scalability and reliability across browsers, devices, network conditions and customer environments
• ▹Ensure digital agent experiences meet accessibility and inclusive design standards
• ▹Design frontend applications with appropriate consideration for authentication, authorization, privacy, security and protection of sensitive information
• ▹Build analytics, telemetry, monitoring, logging and observability into digital agent experiences; use product and operational data to identify performance issues and improvement opportunities
• ▹Lead technical design discussions and guide complex frontend decisions; conduct code and design reviews and help establish standards for architecture, code quality, testing, performance and maintainability
• ▹Troubleshoot complex production issues spanning frontend applications, APIs, real-time interactions and AI-enabled experiences
• ▹Mentor and coach engineers; lead complex frontend initiatives from concept and technical design through implementation, deployment and continuous improvement
• ▹Stay current with emerging technologies and approaches in frontend development, conversational interfaces, AI agents and human-AI interaction

Requirements

• ▹Bachelor's degree in Computer Science, Software Engineering or a related technical field, or equivalent practical experience
• ▹8+ years of professional software engineering experience, with significant experience developing sophisticated frontend applications
• ▹Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks such as React or Angular
• ▹Strong knowledge of HTML, CSS, responsive design, browser technologies and modern web application architecture
• ▹Demonstrated experience designing and building complex, interactive web applications used in production
• ▹Strong understanding of frontend architecture, component design, state management, application performance and maintainability
• ▹Experience designing reusable frontend components, libraries or application frameworks
• ▹Experience integrating frontend applications with RESTful APIs, asynchronous services and distributed backend systems
• ▹Experience building real-time, asynchronous or event-driven user experiences
• ▹Strong understanding of automated frontend testing and modern software engineering practices
• ▹Experience designing applications for performance, scalability, reliability and production support
• ▹Strong understanding of web accessibility, responsive design, browser compatibility and frontend security
• ▹Experience with CI/CD, source control, code reviews, observability and modern software delivery practices
• ▹Demonstrated ability to independently lead complex technical initiatives from design through production
• ▹Strong problem-solving skills and the ability to navigate ambiguous and evolving technical requirements
• ▹Experience providing technical guidance, code review or mentorship to other engineers
• ▹Strong communication and collaboration skills, with the ability to influence technical decisions across Product, UX, frontend, backend, AI/ML and platform teams
• ▹Working understanding of Agile development methodologies and frameworks

Soft skills

About the company

Intermedia is a leading provider of cloud communications and collaboration technology that helps companies connect better. It has a strong track record of growth and profitability, a culture built on teamwork and transparency, and promotes from within: many employees have been with the company for 10, 15 or 20+ years.