Senior Technical Program Manager I

Responsibilities

• ▹Manage all aspects of complex enterprise-grade product deployments
• ▹Oversee project milestones, resource planning, scope, timeline and risk management
• ▹Manage cross-functional stakeholders to ensure alignment, transparency and on-time delivery
• ▹Ensure milestones and deadlines are met and documentation supports customer acceptance for revenue recognition
• ▹Support pre-sales scoping and post-sales implementation handoff
• ▹Own the relationship with the 3rd party integrator and the client throughout the length of the contract
• ▹Work closely with Professional Services, Product Managers and Engineers to align program execution with business goals
• ▹Act as a liaison between customers and internal teams on change requests, solution feasibility and roadmap alignment
• ▹Identify process inefficiencies and propose improvements to increase deployment speed, quality and customer satisfaction
• ▹Contribute to internal SOPs, implementation playbooks and best practices

Requirements

• ▹Fluency in both German and English
• ▹European citizenship is required to work with sensitive Government data; willingness to undergo a security check
• ▹5+ years of experience leading and delivering highly complex programs, with demonstrated success in technical program management
• ▹Proven track record of managing enterprise-level software deployments, infrastructure projects or large-scale enterprise application programs
• ▹Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering and product
• ▹Mastery of program/project management tools and methodologies (PMP, PRINCE2, SCRUM)
• ▹Experience gathering requirements, optimizing workflows and facilitating change management
• ▹Advanced communication and presentation skills, able to distill technical concepts for diverse audiences
• ▹Proficiency in guiding client and internal teams through ambiguity

Nice to have

• ▹Familiarity with software configurations and coding experience (particularly JSON)

Soft skills

About the company

Axon's mission is to Protect Life: with an ecosystem of devices and cloud software, it works on society's most critical safety and justice issues.