Technical Support Specialist

Stack

Responsibilities

• ▹Provide timely technical support to internal teams and partners regarding system monitoring and service stability
• ▹Maintain and use tools like Prometheus, Grafana, Loki and Alertmanager
• ▹Log, analyze and categorize incidents in Jira Service Management, and escalate issues when needed
• ▹Develop and maintain small automation tools (e.g. Python scripts, Telegram/Slack/Jira bots)
• ▹Administer Linux servers: logs, access control, services, cronjobs
• ▹Document recurring issues and solutions in Confluence
• ▹Work with REST APIs to integrate with third-party systems
• ▹Participate in a 24/7 shift rotation, including nights and weekends

Requirements

• ▹1+ years of experience in technical support, operations or system administration
• ▹Strong command of the Linux CLI, logs, services, file permissions and networking
• ▹Experience working with monitoring and alerting systems
• ▹Understanding of incident and problem management (ITIL or Jira workflows)
• ▹Basic skills in Python scripting
• ▹Understanding of REST APIs
• ▹Excellent written and verbal communication skills in English and Russian
• ▹Willingness to work in a shift-based environment, including on-call

Nice to have

• ▹Experience in FinTech, acquiring or payment systems
• ▹Familiarity with Docker, CI/CD or centralized logging systems (e.g. ELK, Jaeger)
• ▹Hands-on contributions to automation or monitoring in production environments
• ▹Experience with Telegram, Slack or Jira bots

Soft skills

What we offer

• ▹Opportunity to shape the future of fintech solutions within a growing company
• ▹Collaborative, horizontal team structure that values your expertise and ideas
• ▹Continuous learning and development opportunities
• ▹Competitive salary and benefits package
• ▹Flexible work arrangements to support work-life balance

About the company

COLIBRIX ONE builds advanced, AI-powered payment technologies for Payment Service Providers, Electronic Money Institutions and neobanks across the EU and the UK. It is a fully licensed Electronic Money Institution and a principal member of VISA and Mastercard, offering global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods and corporate accounts for legal entities.