Install Support Analyst

Stack

Responsibilities

• ▹Support installation, configuration and deployment of FreedomPay solutions and third-party integrations
• ▹Coordinate implementation activities with customers, partners and project teams
• ▹Support onboarding and activation of new customer environments
• ▹Troubleshoot installation and integration issues across teams
• ▹Conduct research, analysis, testing and validation for implementations
• ▹Support payment gateways, POS/PMS platforms and web portals
• ▹Document installation processes and technical findings
• ▹Educate customers and partners on implementation requirements

Requirements

• ▹Degree in Computer Science, Information Systems, Mathematics or related field
• ▹2-4 years in software implementation, technical support or system integration
• ▹Experience with POS/PMS platforms (Oracle Opera, Micros POS, NCR Aloha or similar)
• ▹Payment processing/gateway experience preferred
• ▹Experience managing multiple concurrent implementation projects
• ▹Basic understanding of APIs, networking or payment integrations
• ▹Strong technical troubleshooting and problem-solving skills
• ▹Proficiency with web tools (Zendesk, Confluence, Jira, Atlassian)

Soft skills

About the company

FreedomPay is building a growing payments and commerce ecosystem, supported by an implementation team that works closely with customers and partners.