Technical Program Manager - Customer Domain

What's in it for you?

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Lead the delivery of product and technology initiatives, coordinating cross-functional teams and ensuring programmes progress effectively.
• Coordinate risks, issues, dependencies, releases, and delivery reporting to provide clarity and support successful outcomes.
• Partner with Product Managers, Engineering Leads, business teams, and suppliers to align priorities, support roadmaps, and build trusted relationships.
• Champion a collaborative, continuous improvement culture by removing blockers, reducing friction, and contributing to the wider TPM community.
• Support budgeting activities, supplier engagement, and clear communication across technical and non-technical stakeholders.

Who you are

• Experience in project or programme management, with the ability to organise and prioritise work across multiple teams.
• Comfortable working with Agile delivery approaches and collaborating across technical and business environments.
• Able to communicate clearly with both technical and non-technical audiences and simplify complex topics.
• You bring strong interpersonal skills, a proactive mindset, and a structured approach to problem solving.
• Experience contributing to team effectiveness through collaboration, servant leadership, and continuous improvement.

Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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