Forward Deployed Engineer

About the Role This is a founding Forward Deployed Engineer role at an early-stage data infrastructure startup, sitting at the intersection of customer success and engineering. You'll be the primary technical liaison for the company's largest customers, owning their most complex data extraction challenges end-to-end while directly shaping the product roadmap — with a clear path into engineering management. What You'll Do Partner directly with key customers to understand and solve complex web scraping and data extraction challenges. Own customer requests end-to-end, driving outcomes that measurably improve satisfaction and retention. Manage and mentor scraping engineers who build and maintain data pipelines on behalf of customers. Translate frontline customer context into actionable product feedback and roadmap input for the engineering team. Define, build, and scale the Forward Deployed Engineering function as the company grows. What We're Looking For 3+ years of professional engineering experience with a track record of shipping quality software systems. 1+ years of direct customer-facing technical work — solutions engineering, technical account management, sales engineering, or equivalent. Hands-on experience building, debugging, and maintaining web scraping or data extraction systems at scale. Proficiency with scraping frameworks and tools such as Selenium, Puppeteer, BeautifulSoup, Scrapy, or similar. Familiarity with bot detection evasion, request infrastructure, or anti-scraping mitigation techniques. Demonstrated ability to manage or mentor engineers, translating customer needs into technical requirements. Proven track record improving NPS, customer satisfaction metrics, or sales velocity through technical delivery. Experience at an early-stage or growth-stage startup (Series A or earlier preferred). Familiarity with data-focused buyers such as investment analysts, heads of data, or founders — financial services background is a plus. Experience with data quality assurance, validation pipelines, or structured data delivery is a bonus. Compensation & Benefits Salary: $140,000 – $160,000 USD annually. Visa sponsorship is not available for this role. Location On-site in New York City, NY. Candidates must be based in or willing to relocate to NYC.