Security System Analyst (Lenel/Milestone)

Role Overview We're hiring a hands-on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved. This is a technical, ownership-driven position where you'll take end-to-end responsibility for incidents. What You Will Do Own incidents end-to-end, triage and diagnose faults across physical security systems, infrastructure, and hardware, perform remote troubleshooting, resolve issues in-house, and maintain accurate ticketing and system data quality. Why It Might Be a Fit Proven experience supporting enterprise-scale physical security systems, excellent technical capability in Lenel OnGuard and Milestone, and ability to diagnose issues quickly and take full ownership through to resolution. Requirements Proven experience supporting enterprise-scale physical security systems Excellent technical capability in Lenel OnGuard (essential) and Milestone or similar VMS platforms Experience in incident management, ticket triage, and technical troubleshooting Ability to diagnose issues quickly and take full ownership through to resolution Detail-oriented with robust organisational and documentation skills Benefits £45,000 per annum 40 hours per week Learning and Development opportunities Mentorship STRIVE! employee benefits app Dental Plans HSF Health Plan Cycle to Work Specsavers WeCare Toothfairy Pension Plan Payroll ISA Free Mortgage Advice Go & Live – Financial Wellbeing Hub Death in Service Benefit Originally posted on Himalayas