Senior Customer Support Engineer US/CA/LATAM

Stack

Responsibilities

• ▹Own end-to-end technical support for developer customers
• ▹Triage, investigate, and resolve issues working with Engineering
• ▹Help onboard new customers with Sales and Engineering
• ▹Proactively monitor key accounts
• ▹Spot usage anomalies and integration patterns
• ▹Reproduce integrations, run curl calls, read SDK source code

Requirements

• ▹Strong technical background debugging webhooks, APIs, and SDKs
• ▹Experience in technical support for a developer audience
• ▹Calm, confident demeanor under production-incident pressure
• ▹Strong communication skills and a customer-first mindset

Soft skills

About the company

Prelude is a Paris-based startup founded in 2022, providing OTP-based authentication and onboarding, with customers including Voodoo, Tipalti, and Suno.