Service Desk/Support System Administrator

Stack

Responsibilities

• ▹Provide IT support to employees (remote and on-site)
• ▹Manage user accounts, permissions and system access
• ▹Handle onboarding and offboarding from the IT side
• ▹Prepare and configure employee workstations
• ▹Manage IT equipment procurement, delivery and inventory
• ▹Troubleshoot hardware, software and system issues
• ▹Maintain IT documentation and asset records
• ▹Support internal tools (Google Workspace, Atlassian, GitHub)
• ▹Assist with cloud access management (AWS / GCP / Azure basics)
• ▹Participate in IT infrastructure and security improvements

Requirements

• ▹3+ years in IT support / service desk / system administration
• ▹Experience with access management, onboarding and equipment provisioning
• ▹Experience supporting macOS and Windows
• ▹Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• ▹Experience with ticketing systems
• ▹Basic understanding of cloud platforms (AWS / Azure / GCP)
• ▹Basic understanding of GitHub access management
• ▹Experience maintaining documentation
• ▹Ukrainian required, basic English

Nice to have

• ▹Experience with MDM solutions
• ▹Experience with VPN or LDAP
• ▹Administration experience in Atlassian, GitHub, AWS
• ▹Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we offer

• ▹Competitive salary
• ▹Quarterly bonuses
• ▹Unlimited paid time off
• ▹Unlimited paid sick leave
• ▹Remote and flexible working
• ▹Private medical insurance
• ▹Financial support for life events
• ▹Professional development budget
• ▹International exposure
• ▹Regular company events