Technical Support Consultant, VPS & Trading (remote, LATAM)

Responsibilities

• ▹Deliver outstanding technical support via emails and chats
• ▹Build strong and lasting customer relationships
• ▹Keep up with evolving tools and technology
• ▹Handle sensitive customer data with care and security
• ▹Apply the latest customer happiness practices
• ▹Maintain deep understanding of client solutions and meet KPIs
• ▹Communicate with developers and cross-functional specialists

Requirements

• ▹English proficiency at C1 level
• ▹Experience in a technical support role
• ▹Experience with VPS setup and management
• ▹Strong understanding of Windows Server administration
• ▹Familiarity with trading platforms such as TradingView, TradeStation and NinjaTrader
• ▹Strong analytical thinking and research skills
• ▹Positive, proactive and responsible attitude
• ▹Personal computer with at least 8GB of RAM and a stable internet connection, minimum 50 Mbps download and 40 Mbps upload

Nice to have

• ▹CRM systems expertise

Soft skills

What we offer

• ▹Flexible schedule
• ▹Opportunity to cooperate fully remotely
• ▹Inclusive international environment
• ▹Compensation in USD
• ▹Rewards for referring friends
• ▹Balance between project workload and personal time, plus internal health policy
• ▹Responsive leadership interested in development and long-lasting cooperation
• ▹Conditions supporting self-development
• ▹A culture built on trust, with no time-tracking requirements

About the company

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support in 60 languages.