Technical Support Consultant, VPS & Trading (Global, remote)

Responsibilities

• ▹Deliver outstanding technical support via emails and chats
• ▹Build strong and lasting customer relationships
• ▹Keep up with evolving tools and technology
• ▹Handle sensitive customer data with care and security
• ▹Apply the latest customer happiness practices
• ▹Maintain deep understanding of client solutions and meet KPIs
• ▹Communicate with developers and cross-functional specialists

Requirements

• ▹Excellent English communication skills (at least C1 level)
• ▹Experience in a technical support role
• ▹Experience with VPS setup and management
• ▹Strong understanding of Windows Server administration
• ▹Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
• ▹Strong analytical thinking and research skills
• ▹Positive, proactive and responsible attitude
• ▹Personal computer (at least 8Gb of RAM) with a stable internet connection (min. 50 Mbps download, 40 Mbps upload)

Nice to have

• ▹CRM systems expertise

Soft skills

What we offer

• ▹Flexible schedule
• ▹Opportunity to cooperate fully remotely
• ▹Inclusive international environment
• ▹Compensation in USD
• ▹Rewards for referring friends
• ▹Balance between project workload and personal time, plus an internal health policy
• ▹Responsive leadership interested in your development
• ▹Opportunities for self-development
• ▹A culture built on trust, with no time-tracking requirements

About the company

SupportYourApp is a global Intelligent Support-as-a-Service company that has delivered secure customer and technical support since 2010 in 30+ countries, partnering with companies like MasterCard, Calm, and MacPaw, supporting clients in 60 languages.