← Zurück zur Liste
Stelle

Cloud Support Engineer (London UK office)

Canonical
IT Support / Helpdesk • Vor Ort • Vollzeit • Vereinigtes Königreich Office Based - London, Vereinigtes Königreich
📄 Originalanzeige ansehen (EN)

An entry-level, office-based Cloud Support Engineer role at Canonical's London office, ideal for a Linux engineer/administrator passionate about Linux and customer success. The engineer delivers technical support across the full Desktop and Server stack for Ubuntu and open source products, owning and managing cases from qualification to resolution, plus AV support for office events.

Stack

data scienceDockerKubernetesLinuxOpenStack

Responsibilities

  • ▹Investigate issues reported by customers by researching and escalating them
  • ▹Resolve complex customer problems related to Canonical's product portfolio
  • ▹Own results: handle each case per the SLA with highest possible customer satisfaction
  • ▹Engage directly with customers by phone, ticketing system, and remote sessions
  • ▹Participate in a regular weekend working rotation
  • ▹Contribute and maintain knowledge base articles

Requirements

  • ▹Professional written and spoken English with excellent presentation skills
  • ▹Exceptional academic track record from both high school and university
  • ▹Undergraduate degree in a technical subject or a compelling alternative narrative
  • ▹Passion for Linux and customer success
  • ▹Eagerness to learn new products and technologies

Soft skills

Excellent communication and presentationService-oriented professionalismJudgement and prioritisationEagerness to learnOwnership of results

What we offer

  • ▹Participate in various training sessions, team gatherings and company events
Languages: angol
Education: Műszaki területen szerzett alapdiploma, vagy meggyőző alternatív szakmai életút

Ähnliche Stellen

Stelle

Linux Desktop Support Engineer (London UK office)

Canonical
Data ScienceOpenstack
💰 Gehalt: keine Angabe
🏢 Vor Ort Vereinigtes Königreich Office Based - London 🗣️ EN
Stelle

Cloud Support Engineer

Canonical
Data ScienceOpenstack
💰 Gehalt: keine Angabe
🌍 Remote 🗣️ EN
Stelle

Software Support Engineer

Canonical
CppData Science +5
💰 Gehalt: keine Angabe
🌍 Remote 🗣️ EN
Stelle

Cloud Support Engineer

Canonical
Data ScienceOpenstack
💰 Gehalt: keine Angabe
🌍 Remote 🗣️ EN
Stelle

AI SWE / OpenStack Service Engineer (m/f/d)

T-Systems Iberia
ArgocdCpp +8
💰 Gehalt: keine Angabe
🏢 Vor Ort Spanien Granada 🗣️ EN
Stelle

AI SWE / OpenStack Service Engineer

Deutsche Telekom IT Solutions
ArgocdCpp +9
💰 Gehalt: keine Angabe
🏢 Vor Ort Ungarn Budapest