Senior Customer Engineer, Majors - Toronto, CA

Stack

Responsibilities

• ▹Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Cloudflare's portfolio (Security, Networking, and Developer Platforms)
• ▹Lead or oversee technical onboarding and implementation, serving as the primary executive and engineering contact for the customer
• ▹Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy
• ▹Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks
• ▹Carry a variable quota tied to new business acquisition and ongoing account growth
• ▹Be commercially accountable for deep platform adoption and retaining revenue

Soft skills

About the company

Cloudflare runs one of the world's largest networks, protecting and accelerating Internet applications for customers ranging from individual bloggers to Fortune 500 companies, without added hardware, software, or code changes. It has been named to Entrepreneur Magazine's Top Company Cultures list and ranked among Fast Company's World's Most Innovative Companies.