Senior Professional Services Engineer - Implementation and Onboarding

Stack

Responsibilities

• ▹Lead end-to-end delivery of Cortex Onboarding & Implementation packages through structured enablement workshops and tailored customer engagements
• ▹Serve as the main technical point of contact to troubleshoot issues, investigate bugs, and raise product feedback during implementation
• ▹Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain
• ▹Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines
• ▹Guide customers on data ingestion automation, ownership, reporting, and orchestration approaches (e.g. GitHub Actions, Argo)
• ▹Create customer-facing learning guides, walkthroughs, and best-practice documentation
• ▹Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)
• ▹Contribute internal content on advanced technical use cases and implementation patterns

Requirements

• ▹Experience in customer-facing technical roles such as Professional Services, Technical Consulting, Solutions Architecture, or Platform Engineering with customer exposure
• ▹Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines
• ▹Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud)

Soft skills

What we offer

• ▹Fully remote work within the US
• ▹Company offsites a few times a year

About the company

Cortex is an Engineering Operations Platform with a team of about 80 people that recently raised a $60M Series C led by Scale Ventures, alongside Sequoia and IVP, helping organizations improve engineering operational maturity and reduce developer friction.