Senior Operations Support Engineer

Stack

Responsibilities

• ▹Manage complex incidents affecting mission-critical applications and services
• ▹Lead root cause analysis and coordinate corrective and preventive actions
• ▹Define monitoring strategies and performance baselines
• ▹Support deployments, releases and operational readiness activities
• ▹Coordinate troubleshooting efforts across infrastructure, middleware and application teams
• ▹Contribute to automation initiatives and operational excellence
• ▹Produce operational reports, performance analyses and improvement recommendations

Requirements

• ▹Minimum 7 years of experience in enterprise operations and application support
• ▹Strong expertise in incident, problem and change management
• ▹Experience supporting containerized and cloud-native environments
• ▹Excellent analytical and troubleshooting skills
• ▹Strong communication and stakeholder coordination abilities
• ▹Experience in international and multi-vendor environments
• ▹Linux/Unix
• ▹Kubernetes, OpenShift
• ▹CI/CD pipelines
• ▹Git/GitHub
• ▹Prometheus, Grafana
• ▹ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
• ▹ServiceNow or equivalent ITSM tools
• ▹Kafka/event streaming platforms
• ▹API gateways and integration platforms
• ▹Scripting and automation

Soft skills

What we offer

• ▹Competitive and attractive salary package
• ▹Comprehensive health insurance plan from day one
• ▹Meal allowance via a ticket restaurant card
• ▹Opportunity to work on projects with impact at national and European level
• ▹In-house training sessions and a wide range of online learning opportunities
• ▹Collaborative culture that celebrates achievements and milestones together

About the company

Arηs Group, part of Accenture, specializes in managing complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and programme management. The team supports clients with expertise spanning software development, data science and security management to machine learning, cloud and mobile development. Arηs Group was acquired by Accenture in July 2024.