Lead UX Researcher

Responsibilities

• ▹Lead qualitative and quantitative UX research studies that inform product teams in building the right products and features
• ▹Proactively identify, define and get buy-in for strategic research projects
• ▹Communicate research findings and recommendations to stakeholders in clear and compelling ways
• ▹Act as a trusted, strategic thought partner for cross-functional leads and support adoption of research-based recommendations
• ▹Inform planning and strategy discussions by consolidating, analyzing and synthesizing what is known about users, products, services and organizational needs
• ▹Evolve best practices in UX research and drive improvement of team practices and processes
• ▹Mentor junior individual contributors and guide the work of contractors
• ▹Document and communicate the process and results of research publicly with the Wikimedia community

Requirements

• ▹6 or more years of experience conducting UX research within a product organization, with a proven track record of leading impactful research in fast-paced environments
• ▹Deep expertise with qualitative methods, e.g. interviews, contextual inquiry, diary studies
• ▹Availability for critical meetings and synchronous work between 15:00 and 19:00 UTC
• ▹Openness to traveling up to four times per year

Soft skills

About the company

The Wikimedia Foundation's UX Research team conducts qualitative and quantitative research to understand the experiences and needs of the people who use and contribute to Wikipedia and the Wikimedia projects.