Forward Deployed Engineer Secure Services Edge (Remote)

Stack

Responsibilities

• ▹Serve as technical liaison between Cisco SSE product management/engineering and the largest strategic enterprise SSE customers
• ▹Recommend deployment best practices, issue findings, root causes, workarounds, product constraints and delivery timelines
• ▹Bring customer production context, business impact, operational constraints and technical requirements into build and prioritization discussions
• ▹Own sophisticated escalations, balancing customer expectations with accurate, reproducible technical evidence
• ▹Translate requirements, RCAs and technical decisions between customer and engineering contexts
• ▹Lead the technical relationship on a named set of large/strategic SSE accounts, including critical issues end to end
• ▹Improve proactive account health through deployment planning and configuration/policy consistency
• ▹Build clean escalations for engineering: timeline, impact, repro, logs, pcaps, redacted configs
• ▹Feed recurring customer patterns back into product and engineering roadmaps
• ▹Build CX-driven runbooks and documentation from lessons learned
• ▹Use AI-assisted log analysis with strong judgment
• ▹Script in Bash/Python for diagnostics, health checks, automations and lab reproduction

Requirements

• ▹Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related technical field, or equivalent practical experience

Soft skills

About the company

Cisco's Security Business Group (SBG) builds a comprehensive end-to-end zero trust access security portfolio around Secure Service Edge (SSE), including VPN, zero trust access, cloud web inspection, firewall-as-a-service, CASB and DLP.