System Engineer L1 (IT Support)

Stack

Responsibilities

• ▹Handle and resolve customer technical issues via phone or remote support
• ▹Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN and security applications
• ▹Answer and manage incoming support calls and tickets
• ▹Diagnose basic operating system issues

Requirements

• ▹Excellent communication skills
• ▹Ability to empathize with and handle irate customers
• ▹Technical knowledge in troubleshooting base operating system issues
• ▹Eagerness to learn new technologies

Soft skills

About the company

Wipro Limited is a leading technology services and consulting company with more than 230,000 employees across 65 countries.