Forward Deployment Engineer

Stack

Responsibilities

• ▹Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels
• ▹Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement
• ▹Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions
• ▹Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization
• ▹Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization
• ▹Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic
• ▹Implement observability, evaluation, and feedback loops to improve agent accuracy and reliability
• ▹Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems
• ▹Develop APIs, services, and orchestration layers enabling agents to perform real business transactions
• ▹Implement multi-step workflows that coordinate API calls across multiple systems of record
• ▹Ensure secure, scalable, and reliable integrations across customer environments
• ▹Build full-stack solutions supporting agent interactions, including web interfaces, backend services, and integration layers
• ▹Develop prototypes and working applications demonstrating end-to-end AI automation scenarios
• ▹Create reusable components and frameworks to accelerate development of new AI agent capabilities
• ▹Maintain and enhance demo and development environments used for solution innovation
• ▹Partner directly with customers to understand operational challenges and identify automation opportunities
• ▹Translate business requirements into technical architectures and working solutions

Requirements

• ▹Deep technical expertise in full-stack development
• ▹Experience designing AI agent architectures
• ▹Experience developing APIs and system integrations
• ▹Proficiency in conversational automation solutions
• ▹Ability to work directly with customers and business leaders

Soft skills

About the company

NiCE is an ambitious, high-standards company building AI-driven customer engagement and digital solutions.