Support Engineer

Stack

Responsibilities

• ▹Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium integrations (e.g. Kafka)
• ▹Map customer issues to where the solution exists in Allium: a table in the dataset, another delivery mechanism, relevant documentation or another integration pattern (e.g. push vs pull)
• ▹Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance
• ▹Collaborate with engineering to investigate bugs, identify patterns and ship fixes
• ▹Develop internal tools and scripts to automate troubleshooting and improve customer response times
• ▹Write clear documentation and knowledge base articles for customers and internal teams
• ▹Partner with the GTM and product teams to translate customer pain points into actionable insights
• ▹Participate in daily syncs to discuss ongoing issues, progress and improvements
• ▹Synthesize all of the above into an AI-native system that builds leverage
• ▹Triage and prioritize incoming issues against customer SLAs, distinguishing a P1 data incident for an institutional customer from a routine query question, and sequencing work so the highest-impact problems get resolved first

Requirements

• ▹Fluency in AI tools, common failure modes and modern practices
• ▹Fluency in SQL: you can confidently write, optimize and debug complex queries
• ▹Experience providing technical support for a SaaS or data product
• ▹A working knowledge of blockchain data primitives across ecosystems like Solana and EVM chains
• ▹Familiarity with APIs, data connectors and ETL tools
• ▹Comfort with scripting or automation in Python, Bash or similar languages
• ▹Strong understanding of Linux environments and command-line tools
• ▹Excellent communication and documentation skills: you can explain complex concepts simply
• ▹A proactive, empathetic approach to customer relationships
• ▹The ability to work independently and take full ownership of issues from report to resolution

Nice to have

• ▹Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools
• ▹Exposure to infrastructure-as-code tools (Terraform, Ansible, etc.)
• ▹Experience debugging API or integration issues across cloud environments
• ▹Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.)
• ▹Experience with message queues and event buses (Google Pub/Sub, Kafka, etc.)

Soft skills

What we offer

• ▹Medical, dental, vision, life and AD&D insurance; US employees get 100% coverage for Gold plans and 80% for dependents
• ▹Meaningful early-stage equity: every full-time employee receives a stock option grant
• ▹Flexible, trust-based paid time off; in every country policies meet or exceed local statutory vacation requirements
• ▹Company-sponsored 401(k) plan in the US
• ▹Work from any location as long as you overlap two hours with NYC mornings, Mon-Thu 10am-12pm ET

About the company

Allium ingests, verifies and standardizes data across 140+ blockchains and 30+ petabytes of history to serve as the system of record for onchain finance. Its customers include Visa, Stripe, Coinbase and Uniswap.