SAP AMS Analyst

Stack

Responsibilities

• ▹Support the SAP AMS Team: solve SAP-related user requests, smaller projects and change requests, advising key users on SAP best practices
• ▹Provide ITIL-based user support through the ticket system
• ▹Ensure SOx compliance
• ▹Configure, develop and maintain the SAP system
• ▹Handle application support, change management, enhancements, legal/fiscal changes and new process requirements
• ▹Act as a member of the ERP SAP AMS team delivering business-as-usual functionality
• ▹Resolve assigned tickets within SLAs
• ▹Cooperate with internal and external resources
• ▹Guide internal users and consultants in support cases and projects
• ▹Produce and maintain documentation on processes, customizations and enhancements
• ▹Train key users on SAP functions

Requirements

• ▹Deep knowledge of the relevant SAP module and ITIL-based user support
• ▹Several years of experience supporting SAP applications, analyzing business process requirements and proposing solutions
• ▹Experience in international projects, team player, flexible
• ▹Experience working in an international, SOX-compliant SAP AMS environment
• ▹Experience with ITIL processes and ticket-based working
• ▹Ability to work with business users and understand business terms and conditions

What we offer

• ▹Role clarity, coaching and mentoring, professional development and a structured career path
• ▹A culture of outperformance, engagement and celebration, plus the chance to contribute through the WNS Cares Foundation

About the company

WNS Global Services (NYSE: WNS) is a global Business Process Management (BPM) leader delivering business value to 400+ clients across industries such as banking and financial services, consulting, healthcare, insurance, manufacturing, retail, shipping and logistics, telecommunications, travel and utilities, with 41,000+ professionals across 60 delivery centers in 16 countries. WNS South Africa has operated since 2003 and is the leading BPO provider in South Africa, with eight delivery centers and 4,000+ employees.