Junior IT Business Partner, Digital Workplace

Responsibilities

• ▹Act as the primary relationship owner for assigned business stakeholders and build long-term collaboration based on trust
• ▹Help stakeholders articulate business needs, priorities, and constraints, aligning demand with product intake and portfolio processes
• ▹Manage expectations by communicating what is feasible, when it can be delivered, and which trade-offs are needed
• ▹Keep a holistic view of the stakeholder experience across products and services, identifying recurring themes and systemic pain points
• ▹Collaborate with Product Managers and Product Owners on cross-product and cross-portfolio challenges
• ▹Support initiative owners during organizational change, transitions, and transformation activities
• ▹Own stakeholder-facing escalations, route issues to the right teams, and stay accountable until resolution
• ▹Support the definition, communication, and continuous improvement of service agreements and SLAs
• ▹Identify gaps, inconsistencies, and outdated service definitions and drive improvements together with stakeholders
• ▹Create transparency around IT service costs, consumption, invoicing, and financial alignment with business budgets

Requirements

• ▹Bachelor's degree or equivalent relevant experience
• ▹Minimum 2 years of relevant professional experience
• ▹Strong understanding of IT service management and business relationship management
• ▹Proven experience managing relationships with senior business stakeholders
• ▹Experience with demand management, stakeholder expectation management, and prioritization discussions
• ▹Solid understanding of product and service landscapes, including how products, portfolios, and initiatives interact
• ▹Experience working with service governance frameworks, service agreements, and SLA management
• ▹Understanding of IT cost structures, consumption models, invoicing processes, and financial alignment with business budgets

About the company

At Avaron, you get the security of permanent employment combined with the variety of working at different customers, across tech, IT, industry, project management and business support, with a consultant manager supporting your development.