Tech Lead Manager

Stack

Responsibilities

• ▹Own the technical roadmap for the Platform squad, including infrastructure modernization, reliability improvements, and cost optimization
• ▹Make and document architecture decisions (ADRs) affecting the entire engineering organization
• ▹Design and implement cross-cutting platform capabilities: identity/auth services, observability pipelines, deployment infrastructure, and security controls
• ▹Drive API-first design practices across services, including OpenAPI specifications and generated client libraries for Go, Python, and Java
• ▹Evaluate and adopt new technologies (e.g. Datadog, row-level database security, Terraform)
• ▹Lead cost analysis and optimization of cloud infrastructure
• ▹Be the go-to technical escalation point for platform-related questions from all product squads
• ▹Own incident response for platform-level outages (SEV-0/SEV-1), coordinating across squads
• ▹Define and maintain runbooks, monitoring alerts, and escalation procedures
• ▹Conduct post-incident reviews and drive follow-up action items
• ▹Set and track platform reliability metrics (uptime, latency percentiles, deployment frequency, MTTR)
• ▹Design resilience patterns: circuit breakers, graceful degradation, database failover strategies
• ▹Contribute directly to platform services, writing production code in Python, Go, or other languages
• ▹Review code and architecture proposals from platform engineers and other squads
• ▹Manage deployment configurations (Kubernetes, Helm, ArgoCD), secrets management (Vault, 1Password), and CI/CD (GitHub Actions)
• ▹Manage a team of ~4-5 platform engineers, including 1:1s, career development, and performance reviews

Requirements

• ▹Deep technical experience with cloud infrastructure (GCP, Kubernetes, CloudSQL, RabbitMQ, Elasticsearch)
• ▹Experience with CI/CD, observability (Datadog), and infrastructure-as-code (Terraform)
• ▹People management / team leadership experience
• ▹Ability to make and document architecture decisions at organization-wide scope

Soft skills

About the company

Super Dispatch's Platform squad owns the foundation all product squads build on: infrastructure (GCP, Kubernetes, CloudSQL, RabbitMQ, Elasticsearch), CI/CD pipelines, observability (Datadog), identity and authentication services, security controls, and developer experience tooling. The role reports to the CTO.